Return & Exchange Policy

Last updated: 08-aug-2026

At RoundCorner, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help with an easy return or exchange process.

1. Return Window

• You may request a return or exchange within [7] days of the delivery date.
• Requests made after this period will not be accepted, except in cases of manufacturer defects covered under warranty.

2. Eligibility for Returns & Exchanges

To be eligible, items must meet the following conditions:

• The product is unused, unworn, and undamaged, in its original condition.
• All original tags, packaging, manuals, and accessories are intact.
• You have proof of purchase (order number, invoice, or receipt).
• The item is not listed under our Non-Returnable Items (see Section 3).

3. Non-Returnable Items

The following categories cannot be returned or exchanged unless received damaged or defective:

• Personal care, cosmetics, and hygiene products
• Innerwear, swimwear, and pierced jewelry
• Perishable goods (food items, flowers, etc.)
• Digital products, gift cards, and downloadable content
• Items marked as “Final Sale” or “Non-Returnable” on the product page
• Made-to-order or customized products

4. How to Request a Return or Exchange

1. Go to Account → My Orders and select the item you wish to return.
2. Click Request Return/Exchange and choose a reason.
3. Choose whether you want a refund, replacement, or exchange for another item.
4. Once approved, you’ll receive pickup/drop-off instructions.
5. Pack the item securely in its original packaging.

You can also reach out via Help Center or Contact Us for assistance.

5. Return Shipping

• If the return is due to a defective, damaged, or wrong item, RoundCorner will cover the return shipping cost.
• If the return is due to a change of mind, a shipping fee of [amount/percentage] may be deducted from your refund, or you may be responsible for arranging return shipping.

6. Refunds

• Once the returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [5–10] business days to your original payment method.
• For Cash on Delivery orders, refunds will be issued via [bank transfer / wallet / store credit].
• Shipping charges (if any) are non-refundable, unless the return is due to our error.

7. Exchanges

• Exchanges are subject to stock availability.
• If the requested replacement item is unavailable, you may choose a refund or store credit instead.
• Size/color exchanges follow the same eligibility rules as returns.

8. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item:

• Contact us within [48/72] hours of delivery with photos/videos of the product and packaging.
• We will arrange a free replacement, exchange, or full refund, including shipping costs.

9. Order Cancellations

• Orders can be cancelled free of charge before they are shipped.
• Once an order has shipped, it cannot be cancelled but may be returned as per this policy upon delivery.

10. Need Help?

Our support team is happy to assist with any return or exchange questions:

• Help Center: Whatsapp
• Email: roundcornerpk@outlook.com
• Phone/WhatsApp: 03447136243

RoundCorner reserves the right to update this policy at any time. Changes will be posted on this page with a revised “Last updated” date.